Quality Management Systems And Impact From Standardization In Albanian Companies
Journal: International Journal of Scientific & Technology Research (Vol.5, No. 10)Publication Date: 2016-10-15
Authors : Ira Zoga Gjika; Nikollaq Pano;
Page : 212-216
Keywords : benefits; competition; impact from certification; implementation of standards; ISO 9000 set of standards; quality management systems.;
Abstract
The increase of competition in the local and regional markets is forcing companies to provide high quality products and services as well as to continuously improve their activities. The quality management systems and standard implementation in Albanian companies are the at the focus of this paper with the intention to evidence the actual situation and the results achieved from the certification process. The implementation of ISO standard requirements together with the assessment of the benefits deriving from it is a relatively new experience for Albanian companies and slightly developed in our economic literature. Consequently this work follows a combined approach of reviewing the relevant rich literature of the last decades with the empirical survey of some Albanian companies that have chosen ISO certification as an instrument to gain competitive advantage in the market. The analysis of factors that drive companies towards such time consuming costly and managerially- wise committed process is one of main study objectives. It is followed by the assessment of benefits deriving from this process for companies in quantitative and qualitative terms. Comparing the expected advantages from the certification with those actually obtained might assist companies themselves to improve their processes. From the other side this comparison serves as a basis for suggestions and recommendations to other companies that intend to make good use of advantages the ISO certification.
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