Critical Factors That Affect The Success Of Business Intelligence Systems BIS Implementation In An Organization

Abstract - As more organizations move towards intelligent IT infrastructure nowadays Business Intelligence Systems BIS become a more widely used IT solution. Even though it is a widely used IT solution many BIS implementations are not successful because they are time consuming and expensive. The benefits of BIS can be achieved if the system is implemented successfully. This paper explores the critical success factors CSFs that effect BIS implementation both from the perspectives of management and technology. Also based on literature and interviews a conceptual framework of successful implementation of BIS is proposed. The framework summarizes CSFs of BIS based on project implementation life cycle pre implementation stage implementation stage and post-implementation stage from managerial and technological perspectives. Finally results suggestions and directions for future researches are discussed.