The Effects Of Institution Service Quality On Student Satisfaction Of Smpn 3 Cibadak Sukabumi

Abstract - Institution Service quality is the match of the use of the institution products to fulfill the customers needs or satisfaction. Service quality is based on five aspects. They are Tangible Empathy Reliability Responsiveness and Assurance TERRA. On the other head students satisfaction is a condition in which their needs wants and expectations can be achieved through the services of institution they receive. This article discusses the results of research on the influence of the service quality of intitusion on the satisfaction of the students SMPN 3 Cibadak Sukabumi. The descriptive quantitative method is employed in this research by using path analysis techniques. The analysis shows that the service quality of the institution of SMPN 3 Cibadak Sukabumi simultaneously gives significant effects on the students satisfaction.