Factors Impacted Service Quality of Container X-Ray in Advance of Customs X-Ray and Technology Center Ladkrabang Cargo Control Customs Office, Bangkok Thailand

The primary purpose of this study is to determine factors impacted the service quality of advanced X-ray container inspection unit at Custom X-ray and technology center, Lad Krabang Cargo Control Customs Office. The sample was selected from 109 Lad Krabang Cargo Control Customs Office of previous customers by using a check list and rating scale questionnaire as a tool. Statistical application used for data analysis were percentage, mean, standard deviation, T-test, One-way ANOVA, and regression analysis. On the basis of the results of this study, it can be concluded that most of respondents were males, age between 35-44 years old, associate degree graduated, average income between 10,000-20,000 baht, received service over 9 times monthly, and most of services were X-ray container inspection on imported containers. The average picture of the opinions factors which impact service quality of advanced X-ray container inspection unit technology center at Lad Krabang cargo control customs office were at high level included in the study were reliability, timeliness, responsive, competence, assurance, and courtesy, respectively. The hypothesis testing found that there was a significant level at 0.05 correlation between service procedure, service response time, and personnel courtesy accordingly. Recommendations from this study were administrative officers should improve reliable service which management routine procedures, readiness to receive services from customers, and improve on service personnel to handle customer with courtesy and graciousness.