AN INTEGRATED MANAGEMENT AND MEASUREMENT OF CUSTOMER FEASIBLILTY IN CONSTRUCTION INDUSTRY

Objective: Identifying different factors and views of customers in the construction industry. To set a context in which produce relative and useful measures of service performance. Improvising the facilities in the construction industry and measuring the needs of the customer in the construction industry. Methods: Using the Benchmark, the performance measurement study will be done using the data collected through the questionnaire that is submitted to the customer, also issuing the questionnaire to the company and obtain the company hierarchy and Measure the customer satisfaction Through analysing the results from the software SPSS(Statistical Package For The Social Sciences). Findings: Recognize that customer needs differ significantly. A customer may have diverse requirements for various undertakings; that same customer's project needs may change after some time. The expense might be the most critical standard for a customer on one anticipate, while timetable might be an essential model on another. Therefore it is unrealistic to build up "the" rundown of customer needs that is proper for each project. A temporary worker with learning accumulated about every customer and their projects will need to recognize the most imperative criteria for its customers on every undertaking. Once those criteria are distinguished, the temporary worker can plan the customers' desires that are critical in any thought of satisfaction. The variables recognized must be analyzed as far as desires to comprehend their potential part in customer satisfaction. Customer facilities are for the most part seen as one of the variables that enhance the execution of an association, individual or group administration's commitment to customer facilities sways worker dispositions and seen to add to higher customer satisfaction and maintenance. Improvements: Besides the performance measures used in the research (internal and overall budget, quality and deadline) customer satisfaction should be included as an additional measure of project success.