PENYELESAIAN SENGKETA ALTERNATIF PADA SENGKETA KONSUMENJournal: Perspektif (Vol.9, No. 4)
Publication Date: 2004-10-23
Authors : Ari Purwadi;
Page : 272-287
Keywords : Customer Dispute; Civil Responsibility; Out of Court Dispute Settlement; Alternative Dispute Resolution;
Settling customer dispute can be done using out of court dispute settlement in conciliation, mediation, and arbitration ways. Initial step in settling the customer dispute done using negotiation model. The process of out of court dispute settlement utilizes alternative dispute resolution for civil responsibility aspect.
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