Interrelationship among factors of OCB in Service industry with respect to Information Technology: An Empirical Study

Abstract-The purpose of this study is to investigate the role of employee engagement in the relationship between OCB in Information Technology industry in Chennai, Tamilnadu. Quantitative cross-sectional survey design (N = 120) examined the relationship between employee engagement and OCB. Hypotheses were tested through correlation and regression. All the variables studied were significantly related to employee engagement and employee engagement was significantly related to OCB. The regression analysis shows that the Work-Life Balance, Communication at Workplace, Employee Engagement and Employee Retention significantly predicts and has positive effect on Organizational Citizenship. One unit increase in Employee Engagement leads to an increase of 0.841 units in OCB in IT industry, which shows that Employee Engagement is one of the main reasons for OCB. Keywords-Organizational Citizenship Behaviour, Work-Life Balance, Communication at Workplace, Employee Engagement, Employee Retention