EMPLOYEE ENGAGEMENT IMPACT THE PERFORMANCE OF EMPLOYEES THROUGH THE INTENTION TO QUIT IN BANKING SECTOR BANDUNG

Intention to quit an important issue that can affect employee performance. This problem experienced by frontline employees of the bank. There are indications that these problems arise because of frontline employees do not have an attachment to the job. This study aims to explore and examine and analyze the picture: employee engagement, intention to quit, and the performance of frontline employees of commercial banks in Bandung. Besides, analyzing the influence of employee engagement towar employee performance through intention to quit. The method used is descriptive and verification, using the method of data collection through a questionnaire to 317 frontline employees Commercial Bank in the city of Bandung. The study found that frontline employees of commercial banks in Bandung have an engagement that is low, the intention to quit high from bank where they worked, yet they show sufficient performance. Another finding is that employee engagement positively affects employee performance, employee engagement negatively affect the intention to quit and intention to quit negative influence on employee performance. While the intention to quit only partially mediates the effect of engagement toward the performance of frontline employees of commercial banks in Bandung.