Diffusion of Innovations on E-Customs Business to Government IT: Developing E-Government Services New Concepts and Technologies

Objective – This research aims to investigate how e-customs innovation diffusion may take place focusing on the benefits that it can bring to potential stakeholders, for business companies and governments. Two research models have been developed based on a literature review on diffusion of IT innovations as well as on value assessment methods used for IT innovations implemented in the private and public sector. The first part of research aims to illustrate the innovation-development of business-to government IT innovations, while the second aims to provide a guideline on important variables needed to conduct value assessment for such innovations as well as how to classify the identified benefits. Methodology/Technique – Multiple SEM analysis on e-customs has been carried out in order to test the proposed research models involving different business companies and governmental bodies. Findings – The research model were based on valid and in-depth relevant theoretical analysis. Novelty – This conceptual research is an evidence of continuous improvement building in an struggling effort from Indonesian government in reducing the poor living. The government have strong and dominant role as an agent of change to innovate the way of doing business for living. View of research studying this correlations in Indonesian context. Type of Paper: Empirical