Supply Chain Performance Measurement: The Case of a State Owned Pharmaceuticals Company (BFM)

Objective – The Purpose of this study is to identify Supply Chain Management and performance measurement in BFM, benchmarked with other Pharmaceutical companies, and to create solutions in improving and developing Supply Chain Management using the Supply Chain Operations Reference model (SCOR). The Supply Chain Operations Reference Framework for supply chain collaboration (SCOR) model developed a set of performance metrics for collaboration, including reliability, flexibility and responsiveness, expenses, and assets/utilization. Methodology/Technique – The methodology of supply chain research in BFM was surveyed by field observation, interviews and research. Interviews were conducted to examine the main issues and a hypothesis was tested by applying SCOR model, which also includes green SCOR model as consideration of environmental management. Findings – This study found that problems arose in the Supply Chain Management of BFM are lead time issues and low performance compared to the score of Pharmaceuticals industry. Environmental management could not be measured using SCOR metrics at Plan Source stage due to limited supplier of BFM. Novelty – SCOR model was developed performance measurement integrated the supply chain scorecard for process control and result control. Type of Paper: Empirical