PERCEIVED BENEFITS FROM INTEGRATING COMPUTER-BASED DECISION SUPPORT SYSTEMS AND KNOWLEDGE MANAGEMENT IN ORGANIZATIONS

Decision making is a daily action and it's a significant for any person, and its significant part of all organization professions, where the professional decision makers apply their knowledge ingiven issues to make knowledgeable and true decisions.Decision Support Systems "DSS"is accomplishment of obtainable and appropriate computer-based knowledgesystem, and knowledge based System "KBS" is a kind of any computerized database with more powerful, comprehensive and capable knowledge instead of traditional data. It is a computer system that uses knowledge of the issues to reach your purpose at an explanation to a problem from that issue. This explanation is basically the same way and result that concluded by a knowledgeable person about the domain.The proposed paper will try to elaborate and explain the perceived advantages of integrating computerized DSS with knowledge management as it one of essential and most important factors that may affect in the organization performance. The interviews will be used as a tool for qualitative data from some Sudanese organizationsin order to get their feedback through a series of open ended questions; Qualitative data will be analyzed using thematic analysis method. The results show the uses of computerized DSS differ from one user to another and from one organization to other. However, generally, a computer-based DSS is mostly used in the selected organizations to share information and to examine and select the optimum solutions from various generated reports. Even though the DSS is used for different activities in the selected companies, generally, all of them use the system to support the organization's decision-making activities and it automatically improves the performance.