ISO 9001 IN PORTUGAL: ITS IMPLEMENTATION UNDER A HOLISTIC THEORETICAL APPROACH
Journal: Quality Issues and Insights in the 21st Century (Vol.3, No. 1)Publication Date: 2014-12-23
Authors : Alcina Portugal Dias;
Page : 21-30
Keywords : contingency theory; efficiency; institutional theory; ISO 9001; performance; RBV;
Abstract
The aim of this research is to analyse the placement and efficiency of ISO 9001 on different sectors of activity under a holistic an integrative theoretical approach based on the Contingency theory, the Institutional theory and the Resources-Based View (RBV). This perspective was used in a broad empirical study, under a qualitative methodology, concerning Portuguese companies from different sectors of activity. This study used ISO 9001 structure for the interviews what revealed quite useful for the organizations. According to the findings, a ranked combination of the theoretical frame was constructed and the analysis of the efficiency of ISO 9000 revealed quite interesting. As to some limitations of this study they consist in: the consideration of just three sectors of activity and its domestic geographical placement. Finally, a relevant contribution to the state of art was achieved following some relevant literature suggestions.
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