COST OF QUALITY MANAGEMENT IN INDIAN INDUSTRIES: A PRACTICAL INSIGHT

In India, quality cost management system is becoming an important area within the purview of quality engineering; where in upper management can get true reflection of status of quality department in monetary terms for all types of organizations. Cost of Quality (COQ) practices; have well defined standards and lot of research backing, still lacks in large scale adoption at industry level practically. Reason could be, the sustainability and usefulness of these practices has normally not been elaborated or tracked once primary research objective is over. At the same time, it is observed that COQ initiatives taken by industry people are not published. This work intends to study the COQ practices followed by reputed and successful industries of different types. Eight industries shortlisted are classified into two groups and detailed analysis of COQ practices adopted was done for each industry. The analysis provides useful input for design of quality cost management system (QCMS) for the industries where COQ practices are not implemented.