HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT
Journal: International Journal for Quality Research (Vol.11, No. 3)Publication Date: 2017-09-30
Authors : Muhammad Madi Bin Abdullah; Juan José Tarí;
Page : 587-602
Keywords : quality management; soft quality management; hard quality management; Malaysia; moderating effects; performance;
Abstract
The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations in Malaysia. A stepwise regression method was used. The results provided empirical support for the moderating role of soft quality management practices on the relationship between hard quality management and performance in a Malaysian context.
Other Latest Articles
- DEVELOPMENT OF REMOTE TOOLS TO ASSESS THE EFFECTIVENESS AND QUALITY OF CAR SERVICE ENTERPRISES WORK
- DESIGN METHODS OF HUMAN DEVELOPMENT MANAGEMENT SYSTEM
- METHODOLOGY OF REGIONAL GOVERNANCE QUALITY ASSESSMENT
- SIX SIGMA-BASED RANGE AND STANDARD DEVIATION CHARTS FOR CONTINUOUS QUALITY IMPROVEMENT
- EFFICIENCY IN ORGANIZING TRANSPORT ROUTES AS PART OF THE CITY WASTE MANAGEMENT: PROPOSAL FOR INNOVATIVE WAY OF TRANSPORT
Last modified: 2017-09-16 00:00:38