THE LITERATURE SURVEY OF EMOTIONAL INTELLIGENCE – MODELS AND FRAMEWORK

Emotional intelligence is an important component of artificial intelligence, especially for human computer communication. Web users when they speak, interact and write convey emotions. Emotions play a vital role in all kind of decision in affective, social and business area. These emotions are represented in facial expressions but also in written texts. Nowadays, with the growth of internet many humans interact with other web users and share ideas, opinions in web communities. Due to the increase in growth and use of internet, share of user's emotional opinion has increased which has lead to the increase in inspiration towards emotional intelligence. Emotional intelligence is crucial for both individual and companies. The main aim of this survey is to give nearly full details of emotional intelligence and related fields with brief details. The main contributions of this paper include the sophisticated categorizations of a large number of recent articles and the illustration of the recent trends of research in the emotional intelligence and its related areas