PATIENT SATISFACTION WITH MEDICAL ASSISTANCE PROVIDED IN DIFFERENT CONDITIONS

Patients' satisfaction with medical assistance indicates its quality. A satisfaction level depends on patients' expectations of the healthcare system ability to meet their needs and requirements. These requirements grow together with technical development of hospital units, medical staff vocational training improvement, advances in the medical science, IT availability and management efficiency. A survey conducted among the patients of Branch Hospital at Rybnoe station “RZHD” (open stock-joint company) shows that day patients as well as inpatients are highly satisfied with the provided medical aid, when the satisfaction level of the polyclinic patients is medium. The day patient facility treatment satisfies 91,2% of patients, the inpatient care is approved by 77,6%, medical assistance provided at the polyclinic meets the requirements of 58,8% of out-patients. Internal audit activities conducted at the medical organization are aimed at revealing negative factors affecting medical assistance provided by it. Further work on improving the situation can increase the patient satisfaction level.