Critical Success Factors of e-Banking in India

Finance & banking are the back bone of economy for any country. Internet, one of the most revolutionary inventions of the mankind has added an edge to the business perspectives of all the sectors, and definitely banking is no exception to it. It has opened the global gates to the earlier much localized banking and has rather made it real time. The implementation projects of e-business services are strategic and complex in nature and yet, the success is not ensured. Although these risks cannot be altogether reduced, they can be minimized by laying emphasis on critical success factors (CSFs) of its implementation. The paper presents an overview of some of the existing e-business implementation models in general and e-banking in particular. The purpose of the study is mainly to identify the possible common and specific factors dealing with the success of implementing e-banking services in banks in India.