TOWARDS EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT IN OMAN: ROLE OF BIG DATA
Journal: INTERNATIONAL JOURNAL OF RESEARCH -GRANTHAALAYAH (Vol.5, No. 10)Publication Date: 2017-11-06
Authors : Tarek Khalil Mohammad Al-Refai Amer Nizar Fayez Mohammed Sharaf Qudah;
Page : 92-100
Keywords : Big Data; CR; Competitive Advantage; Business Model; Analytical Tools.;
Abstract
We established a framework to explore the feasibility of enabling big data within the customer relationship management (CRM) strategies in Oman for creating sustainable business profit nationwide. A qualitative evaluation was made based on predictive analytics convergence and big data facilitated CRM. It was found that the big data analytics can meticulously alter the competitive industrial setting, and thereby proffered notable benefits to the business organization in terms of operation, strategies, and competitiveness. Results revealed that companies must introduce analytical tools, real-time data, and hire talented as well as skilled employees to improve the productivity in consistent with the new business model. Furthermore, depending on the customer engagement, an assemblage and analysis of enormous data volume together with analytical tools was discerned to assist companies towards efficient resource allocation and capital spending. The implications of using big data for CRM in Oman and way forward were emphasized.
Other Latest Articles
- ESTIMATION ON THE RADIOLOGICAL LEVEL OF NATURAL OCCURRING RADIONUCLIDES PRESENT IN FLOODED SOIL SAMPLES IN KADUNA NORTH, NIGERIA
- EXPERIMENTAL STUDY AND ANALYSIS OF SOLAR AIR HEATER USING OF VARIOUS INLET TEMPERATURES
- KHADIRARISHTA: A MEDICAL REVIEW
- DECREASING ACTUAL POWER LOSS BY REFINED ABC ALGORITHM
- STUDY OF EFFECT OF PRE TEACHING TRAINING EXPERIENCE ON STUDENT TEACHERS
Last modified: 2017-11-06 20:57:43