Family Members’ Perceptions of Quality of Older People Care: A Comparison of Home-Based Care and Nursing Homes in Mumbai and Navi Mumbai Districts

With better healthcare facilities now available in the country, we have seen an increase in the life expectancy rate. Amongst other factors, this implies that, we now have a higher percentage of an aging population, than previously seen in India. Families and communities have been given the responsibility, for management of care and services, for older people. However, older people should have the opportunity, to maintain their independence, have opportunities for an active life with influence, over their daily activities and have access to good health and nursing care. However, a few studies have systematically compared how different stakeholder groups, perceive the quality of care offered in different types of community-based older people care settings. Specifically little is known, as to how care recipients and their relatives perceive the quality of services, offered in home care as opposed to nursing homes. Such comparisons could offer concrete information, regarding quality aspects in need of improvement in each respective setting.