The Large-Scale Information Technology Project for Police Stations in Thailand

This study investigates the nationwide implementation of an information technology project conducted for the Royal Thai Police. In an attempt to enhance efficiency and transparency, the Royal Thai Police decided to implement CRIMES (Criminal Record and Information Management Enterprise Systems) for all police stations in Thailand. This project was the largest IT project ever undertaken by any law enforcement agency in Thailand. CRIMES was intended to increase the police stations’ efficiency and productivity. CRIMES consists of five primary functions, including data centralization, search functions, warning and alert systems, statistical analysis and reporting systems, and data management systems. This study explores issues related to the implementation of CRIMES. The CRIMES project faced many obstacles, including scope creep, incomplete information, data fragmentation, data migration, outdated technology, and heavy user resistance. The lessons learned from this project may be used to guide the development of large-scale IT projects for any law enforcement organization.