Service Support in IT Governance, IT Management and Enterprise Architecture Context
Proceeding: The Fourth International Conference on Digital Information Processing and Communications (ICDIPC)Publication Date: 2014-03-18
Authors : Antti Lahtela; Virpi Hotti; Harri Salomaa;
Page : 166-172
Keywords : service support; service management; IT governance; IT management; enterprise architecture;
Abstract
IT decision making is supported by the different kind of frameworks for IT governance, IT management and enterprise architecture. Two main governance principles, conformance and performance, can be established when the service has reached the status of a continuous service and service requests are managed (for example, services are supported). However, the context of service support is unestablished. Therefore, we present a conceptual context of service support by establishing how two main governance principles (conformance, performance) can be assigned with the governance entities (service, objective, service quality, measure, and contract). Furthermore, we present a service support framework because our literature review (212 hits, 20 appraised hits) did not get any clear evidences from service support in the IT governance, IT management and enterprise architecture context.
Other Latest Articles
- Distributed Processing of Range Queries with Non-Spatial Selections
- Nearest Group Queries with Non-Spatial Constraints
- Academic Timetable Generation Using Abandoned and Reborn Solution Mechanism of Particle Swarm Optimization
- Monitoring Human Blood Pressure for U-Healthcare Using ISO/IEEE PHD Standard
- A Design of U-Health System on Smart Phone Using ISO/IEEE 11073 PHD Standard
Last modified: 2014-03-24 23:06:32