BENCHMARKING OF MUNICIPAL SERVICES
Journal: Science Journal "NovaInfo" (Vol.1, No. 74)Publication Date: 2017-11-30
Authors : Kunyasheva Anastasiya Alekseevna; Shpakova Anastasiya Alekseevna;
Page : 266-270
Keywords : MUNICIPAL SERVICES; BENCHMARKING; MODEL CAF;
Abstract
This article examines the methods of benchmarking municipal services, compares the application systems of this tool both in Russia and in Europe. What is benchmarking? Benchmarking (from English Benchmarking), - benchmarking, searching for the most optimal options for providing services to maximize profits. The article also examines in detail the system of elections and reveals the reasons for the secrecy of information in many organizations in Russia. The bases of weak development of benchmarking are considered. What is the relevance of this topic? The fact that Russian enterprises need to pay attention to the openness of foreign firms to reach heights and promote their services.
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