KUALITAS LAYANAN SISTEM PERIJINAN PERDAGANGAN ONLINE INATRADE DI KEMENTERIAN PERDAGANGAN

The quality of process services, transparent, and fast are important value which expected by economics including exporters and importers. Online service trade licencing system INATRADE Ministry of Trade needs to increase. Transparent processing and fast service is considered to be the key by exporters and importers because its effected to whole trade activities. This study assessess the quality of online service trading system INATRADE using Service Quality method, and using using Quality Function Deployment to indicating the need for improving technical factors of the INATRADE. It finds that INATRADE users are not satisfied with the service, then the system need to improve to reach the quality of service. The Ministry of Trade has to implementation the service level arrangement which is the target level set by Permendag No.28 / M-DAG / 6/2013. It needs to upgrade human resources capability, especially in solving technical problems, and implementing document verification with digital system to save time, cost, and manpower. With respect to digitalization, the Ministry of Trade needs to coordinate closely with the Ministry of Information Technology and the Ministry of Finance, especially Customs Office.