PSYCHOLOGICAL CAPITAL AND EMOTIONAL LABOR AS DETERMINANTS OF JOB SATISFACTION: A RESEARCH ON BANK EMPLOYEES

Employees' contribution to organizations to be successful and to reach objectives are considered great. As a natural result, organizations have exponentially started to invest in human capital. By adopting positive psychology to an organizational field, it is believed that the happier employees are the more productive they work. In fact, the psychology of employees at a workplace has a great significance on organizational attitudes and behaviors towards the job itself, organization, co-workers, and customers. In particular, the effects on job satisfaction, which is a sum of emotions at a workplace, is continuously attached more attraction by researchers. Nonetheless, relations among variables are studied at organizations having a normal life cycle. On the other side, extreme cases like moving, downsizing, restructuring are rarely studied. To this end, this study aims at determining the effects of psychological capital and emotional labor on job satisfaction of employees working in a moving bank headquarters. Findings indicate that there is no significant effect of psychological capital and emotional labor on job satisfaction due to organizational climate whilst psychological capital has a positive effect on emotional labor.