Employee Engagement among Tourism Enterprises of Thiruvanathapuram and Kollam Districts

ABSTRACT Engaged employees devote themselves to organization and are enthusiastically committed to the organization while they are working. These employees are expected to perform in accordance with the interest of the company. It is evident that in comparison with disengaged employees, greater productivity and retention levels and lower absenteeism can be observed among highly engaged employees at organizations. To assess the level of engagement among employees at tourism sector, structured questionnaire has been distributed to employees at various tourism companiesofThiruvananthapuram and Kollam Districts of Kerala State, India. Various statements for checking the commitment level and the level of engagement has been stated in the questionnaire and the respondents were asked to rate their levels by indicating their agreement or disagreement with the given statements. The statements were worded simply and it is inferred that those who opt for strongly agree will be highly engaged and those who opt for strongly disagree will be disengaged workforce. The present questionnaire also includes question related to work environment to assess the satisfaction levels of employees on their work environments.