THE NEED FOR STANDARD OPERATION PROCEDURES FOR UNEXPECTED EVENTS

Standart operation procedures, as being a set of written instructions that document a routine or repetitive activity followed by an organization, are documents which increase performance of the determined process, so helping coming into being processes which increase quality. They must be revised continuously to manage the same quality. Standart operation procedures have an important role in the processes which cannot be known before, so with SOPs, management groups will manage more useful works with less time. This study tries to explain which techniques are used, what are necessary and which type of works needs must be done for writing SOPs.