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DEVELOPMENT OF ELEMENTS OF THE QUALITY MANAGEMENT SYSTEM OF THE RECEPTION AND ACCOMMODATION SERVICE IN THE HOTEL
Journal: International Scientific Journal "Internauka" (Vol.1, No. 43)Publication Date: 2018-02-15
Authors : Kuzmin Oleg Chernenko Dmytro Symonova Oleksandra Velychko Volodymyr;
Page : 20-24
Keywords : quality; control system by quality; hotel industry; service of reception and accommodation;
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Abstract
This article describes reception and accommodation service as an integral part of the hotel industry, which aims to meet the needs of hotel guests. The basic level of quality control of the reception and accommodation service and basic teaching methods in this service. The concept of quality management system as one of the instruments to improve service quality.
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Last modified: 2018-03-16 22:01:25