QFD – SUPPORT TO HIGHER EFFICIENCY OF INDUSTRIAL AUTOMOTIVE PRODUCTION

This paper deals with transformation of the customer's requirements into the specified technical parameters by means of the QFD (Quality Function Deployment) method on condition that the customer disposes of basic technical knowledge. The relevant technical parameters are describing an engineering product, which is chosen from the automotive industry area. The QFD method enables elaboration of the individual functions of quality using a multi-phased mapping process in order to transform efficiently the customer's requirements into the real technical parameters of the given product. The chosen technical product is the petrol engine 1.2 Ecotec® installed in the passenger car and it is working in the functional connection with 5 stage manual gearbox. This article analyses in detail only the first phase of the petrol engine production, taking into consideration the given technical requirements. The following step of this process is the next phase, which is focused on the engine aggregates, further it is the phase of the engine aggregate production and the final phase is the global production.