A STUDY ON STUDENT’S SATISFACTION TOWARDS THE CAMPUS TRANSIT SYSTEM IN UNIVERSITI SAINS MALAYSIA

This article determines the level of satisfaction among the USM bus transit system. The study is based on a survey carried out from the questionnaire that is administered involving 400 students. All data are analyzed by SPSS software. By using the descriptive analysis the level of satisfaction among the students towards the facilities provided are examined. The findings show that the levels of satisfaction among students are mixed. However, majority of students are satisfied with the facilities provided by the university. The findings of this study will help the company or organization or the university to improve their service provided to the students in achieving the student’s satisfaction due to the evaluation of satisfaction level for every variables (facilities).