Simulation of business processes of processing and distribution of orders in transportation

Analyzing modern passenger transportation in Ukraine, we can conclude that with the increasing number of urban population the necessity to develop passenger traffic, as well as to improve the quality of transport services is increasing too. The paper examines the three existing models of private passenger transportation (taxi): a model with the use of dispatching service, without dispatching service model and a mixed model. An algorithm of getting an order, processing it, and its implementation according to the given model has been considered. Several arrangements schemes that characterize the operation of the system have been shown in the work as well. The interrelation of the client making an order and the driver who receives the order and executes it has been represented, the server being a connecting link between the customer and the driver and regulating the system as a whole. Business process of private passenger transportation without dispatching service was simulated. Basing on the simulation results it was proposed to supplement the model of private transportation by the making advice system, as well as improving the car selection algorithm. Advice system provides the optimum choice of the car, taking into account a lot of factors. And it will also make it poss-ible to use more efficiently the specific additional services provided by the drivers. Due to the optimization of the order handling process it becomes possible to increase the capacity of the drivers thus increasing their profits. Passenger transportation without the use of dispatching service has some weak points and they were identified. Application of the system will improve transport structure in modern conditions, and improve the transportation basing on modern operating system