ICT and Service Delivery Mechanisms in Civil Service of Nepal

The proper use of Information and Communication Technology (ICT) has made human daily activities easy and fast. The service delivery mechanism of government, department and business organization has been fast, efficient and reliable. The primary motive of government is to deliver public services transparently, effectively and efficiently. Civil service is one of the most important mechanisms for public service delivery. The primary objective of this research paper is to explore current ICT status and use of ICT in service delivery mechanism by government organization to its People. The researchers have applied survey research to collect primary data from employees of government organizations whose primary role is to deliver public service and adopted quantitative research technique. This paper concludes that use of ICT for public service delivery can be more effective through integration, linkage and inter-operability among government organizations, departments and business entities. And regular programme for capacity development of service providers towards new ICT tools and systems is essential.