Building QFD Model For Technical Education: Students as Stakeholders

The purpose of a Quality Function Deployment model is the identification of the needs of the stakeholder. The stakeholders of a Technical Institution include students, faculty, parents, recruiters, administrative staff, etc. This paper focuses on Technical Institution as a service provider and students as the prime stakeholder. The requirements of the students with respect to the academic application of technical education are used as input for the QFD model and the key activities that the management of the technical institution should focus upon to satisfy the students are reached through the QFD model development. The model development process has been divided into three stages: Service Planning, Process Planning and Activity planning. In this paper the author has focused upon the model development with respect to the students of technical education system as the primary stakeholder. The key activities are further categorized as A, B and C with the A activities as the most important.