EFFECT OF COMMUNICATION AND MOTIVATION TO EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR PT. HEXINDO ADI PERKASA TBK

This study aims to determine the effect of communication and motivation on the performance of the organization simultaneously, to know the effect of communication on the performance of the organization partially, to know the influence of motivation on the performance of the organization partially, to know the influence of organizational citizenship behavior on the performance of the organization partially, organizational citizenship behavior and know the influence of motivation on organizational performance through organizational citizenship behavior variables. Research conducted on the organization of PT. Hexindo Adi Perkasa. The sampling technique used a random sample involving 78 employees in the organization. Data analysis using path analysis. Based on the data analysis known that the Variables Communication and Motivation affect the performance of the organization simultaneously. Communication variables affect the performance of the organization partially. Motivation variables affect the performance of the organization partially. The variable of organizational citizenship behavior has an effect on partial organizational performance. The effect of Communication on organizational performance is 0.513. The effect of Communication on performance through organizational citizenship behavior is 0.644 x 0.848 = 0.5461. In this case, the indirect effect is greater than the direct effect so that it can be said that the variable of organizational citizenship behavior as an intervening variable. The direct influence of motivation on organizational performance is 0.623. While the influence of motivation on organizational performance through organizational citizenship behavior is 0.773 x 0.848 = 0.655. In this case, the direct effect is smaller than the indirect effect so that it can be said that the variable of organizational citizenship behavior as an intervening variable.