Efficient Multi Vendor services for Field Based Service
Journal: International Journal of Engineering and Techniques (Vol.2, No. 2)Publication Date: 2016-03-01
Authors : Madhushree M.Kubsad;
Page : 55-59
Keywords : Multi tenant architecture; Field service application; Cloud SaaS; PaaS;
Abstract
Field service application (FSA) refers to a cloud-based system that combines the robust web application and dynamic mobile application to support field engineers. FSA most commonly caters to the customer who needs service or repairs of equipment. This application is targeted at the Service industry, intended for the field engineers. The various service industries register with this for cloud computing services for effective management of services such as painting, plumbing, Electrician, carpenter etc. This system compliments the software services, provided by the cloud, with a mobile-based client application, specially designing for the field engineers. This solution shares a single workflow among the registered tenants thereby ensuring efficient sharing of infrastructure and also ensuring the security and integrity tenant data.A Multi-tenant Application is an approach to share an application instance among different customers to reduce overhead the most.
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