Knowledge Management System in Rental Company with Socialization, Externalization, Combination, Internalization Method Case Study: PT Surya Sudeco

Knowledge in an organization is an important thing to anticipate competition with business opponents. At this time, PT Surya Sudeco already have a way to transfer knowledge. However, to manage organizational knowledge, several problems found. First, no distinction found between obsolete forms and new forms that should be used in a corporate environment that will cause a repetitive job such as reprinting and collecting signatures. Second, urgent tasks could be delayed, due to employees' permission / leave. Third, the occurrence of knowledge walkout. Fourth, centralized storage of knowledge-based assets is not found. Fifth, an occurrence of repeating mistakes, which should be avoided. The authors propose a prototype of knowledge management system (KMS) with nonaka model, socialization, externalization, combination, internalization (SECI) to convert knowledge from tacit to explicit and the other way around. The prototype method is used for this software development process. Sample collection techniques, questionnaires and interviews will be used for collecting data. This research has been tested by using user acceptance test (UAT), and the test results get a percentage of 82.5% which means the system is acceptable and as expected.