Effect Of Quality Management Systems ISO 9001 Certification On Organizational Performance In Tanzania A Case Of Manufacturing Industries In Morogoro

ABSTRACT - In todays global environment organizations are constantly looking for the ways to expand and improve their business in terms of quality and quantity. Adoption and subsequently certification of these organizations with ISO9001 has revealed to be the pro-active strategy to improve organizational performance. This paper seeks to assess the impact of quality management system ISO 9001 in improving the organizational performance in terms of quality and quantity volume of the products. A descriptive research design using survey was adopted in this paper. The sample size of 40 respondents was selected using simple random approach. Data regarding the impact of Quality Management System ISO 9001 certification on the organization performance with respect to quality and quantity volume of the products were collected mainly using questionnaires. The collected data were analyzed using descriptive analysis such as mean and standard deviation where by inferential statistics were done through Chi-square test. The findings in this paper reveal that the quality of products as well its quantity volume has been improved in those organizations which have been certified with Quality Management System ISO 9001. However the paper point out some quality problems such rework and rejects of some products which do not conform to customer requirements. For the sake of quality improvement this paper recommends that top management should be committed and active in implementing the requirement stipulated in the ISO 9000 certification regular training as well adhering to team work approach.