EMPLOYEE?S KNOWLEDGE AND ATTITUDE TOWARDS THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS WITH SPECIAL REFERENCE TO SIX SIGMA

Healthcare delivery system is one of the most dynamic areas where the professional growth takes place on everyday basis. In the country?s present scenario, where health services is made available to the community in a variety of forms, by way of Government health centres, Trust hospitals, Religious sponsored small and big hospitals, Private and Corporate hospitals, the expectations of the patient has increased towards the quality of health services offered. The present study was conducted between private and government health care organization in order to assess the current scenario of six sigma. Total 60 samples were selected by using convenience sampling. At the first phase of the study, data were collected to assess the time spent by the patient at various departments of hospital i.e. to get blood reports, radiology department etc. During the second phase of study the current knowledge and attitude towards six sigma was assessed among the employees of both government and private hospital. Results showed that the maximum time spent by the patient at OPD for registration was 16-20 minutes. According to the reviews this is appropriate time taken by any health care organization to do OPD registration. Very few respond to took more than 25 min i.e. 03%. Maximum patient spent 21-25 minutes at laboratory and only 05% spent less than 20 minutes. Time taken by the subject in pharmacy indicates, maximum participants i.e. 37% took 16- 20 minutes to get the drugs and 23% participants took more than 25 minutes. Regarding the knowledge towards six sigma, 22% health care workers in private sector have good knoweldge score as compare to government organization i.e. 10%. 07% health care workers have average knoweledge score in private organization and 08% participants have average knowledge score in governement health sector. Regaring the attitude towards six sigma Private health care organization workers (53%) have good attitude score as compare to government organization (18%).