TQM as an Enabler of Organization Performance and SustainabilityJournal: Multi-Knowledge Electronic Comprehensive Journal For Education And Science Publications (MECSJ) (Vol.2018, No. 3)
Publication Date: 2018-03-01
Authors : Hend Feras Abu-Alain;
Page : 253-264
Keywords : Total Quality Management; organization performance; sustainability;
The Total Quality Management (TQM) is identified as an integrated management model that serves vitality in the uninterrupted advancement of the products, processes, as well as the methods that meet the customer's prerequisites in the market segment. The paper is centered to uncover an in insight about processes that influence significant organization performance and sustainability through examining the role of TQM. The execution of the TQM initiative has been effectively assessed on its role in influencing great changes in many organizations performances and sustainability. Its effectiveness has been strongly manifested in both internal and external measures. Majority of the research surveys postulates that TQM as an enabler of performance has a robust effect on the operation performance and overall sustainability of organizations. In addition, the TQM has attributed to having a partial impact on the external measures of sustainability that takes into account the business growth, competitive benefits as well as transformation management.
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