Hidden Markov Model for it Service Based on Knowledge Engineering.

Normally, IT service management is mainly worn for implementation and management of quality of IT services. IT services and information from different source is categorized as various, inadequate, dissimilar, and geologically dispersed. It is hard to consume these complicated services. The main aim of the project is to manage large scale information technology system process in easy manner. A systematic way is proposed to overcome the challenges of availability, financial loss and security. Hidden Markov Model (HMM) which utilizes knowledge engineering is developed to guarantee the engineering procedure. The process of Hidden Markov Model is to manage multiple IT services at a time and produce updated service with security to every user in the networks in service management.