Impact of Social Intelligence on Organisational Citizenship Behaviour and Counterproductive Behaviour

Abstract The tendency of Social Intelligence SI and OCB may be supportive in organizational goal achievement, whereas the CWB hampers it. Social intelligence is a factor which may affect the tendencies of OCB and CWB. Aim of present study was to examine the relationship between SI, OCB and CWB and also to find out the impact of SI and OCB on CWB. Study was conducted on the population of employee working in public sector organizations situated in the National Capital Region of Delhi. A sample of 120 middle level managers, both male and female, was taken for the study from the specified population and a survey was conducted by using questionnaire method to collect the data for research. Measuring tests of Organisational Citizenship Behaviour Scale (OCBS) by Aarti Bakshi and Kuldeep Kumar (2009), Social Intelligence scale (Dr S. Mathur, 2007) and counterproductive behaviour scale (Paul and Suzy Fox, 2006) were used to measure the tendencies of CWB, OCB and SI. Findings reveal the higher tendency of SI and OCB among the stated sample, and moderately significant presence of CWB among the employees. SI share a positive significant relationship with OCB while it shares a negative significant relationship with CWB on the other hand OCB and CWB also shares negative significant relationship. Findings also revealed the effect of SI and OCB on CWB. Key Words: Organization citizenship behavior, counterproductive behavior, social intelligence