E-Government Systems Success Evaluating under Principle Islam: A Validation of the Delone and Mclean Model of Islamic Information Systems Success

With the proliferation of the Internet and World Wide Web applications, people are increasingly interacting with government to citizen (G2C) e-government systems. It is, therefore, important to measure the success of G2Ce-government systems from citizens' perspective. While information systems (IS) success models have received much attention among researchers, little research has been conducted to assess the success of e-government systems. Whether traditional IS success models can be extended to investigating e-government systems success needs to be addressed. This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context ofG2C e-government. The model consists of six dimensions: Information Quality, System Quality, Service Quality, Use, User Satisfaction, and Perceived Net Benefit. Structural equation modeling techniques were applied to data collected by questionnaire from 119 users of G2C e-government systems in Malaysia. Except the link from System Quality to Use, the hypothesized relationships between the six success variables were significantly or marginally supported by the data. The findings of this study provide several important implications for-government research and practice. This paper concludes by discussing limitations that could be addressed in future studies.