PERFORMANCE ANALYSIS OF ACCREDITED COMMUNITY HEALTH CENTRE BASED ON BALANCED SCORECARD WITH STRUCTURAL EQUATION MODELLING IN LUWU TIMUR REGENCY

The study was conducted at Malili, Mangkutana and Kalaena Community Health Centre in Luwu Timur Regency, South Sulawesi, Indonesia. It aims to analyze the influence of Balanced Scorecard method to measure the performance of Accredited Community Health Centre management. The number of research samples is 152 civil servants. Sampling technique is total sampling. Data collection techniques used were observation, interview, documentation, and questionnaire. Data obtained, processed using the help of Smart PLS Software. The statistic method used is Partial Least Square. The results of this study showed that the variables financial perspective, customer perspective, and a learning and growth perspective are significant influential but internal business process perspective is not significant influential. The most dominant influences that can affect the management performance is learning and growth perspective. The result showed that financial perspective, customer perspective, and a learning and growth perspective can explain variety management performance in the mount of 99% while the remaining 1% influenced by other variables that aren?t known.