A Case Study of Quality Measurement System on CSR Capability by Using DMAIC in Home Industries

The importance of quality practices has considerably increased over the last years, on both a practical and theoretical level. In competitive and global business environment, companies should create a need for managers in manufacturing sector to effectively and continually improve quality, capability and process efficiency. This paper presents the findings from the survey on the current status of measurement system on CSR capability by using SQC and DMAIC method (Define-Measure-Analyze, Improve and Control) in fulfilled the standard of quality product in home industries based. Case study was one of growth home industries supported by CSR of PT. Pertamina Gas (Pertagas) in Prabumulih, South Sumatera. The chosen of industry as they contribute in absorption of local content raw materials produce by using the vacant land along the yard. The aims are to determine whether the essential quality measurement such as SQC snf DMAIC as have a significant contribution to reduce the production reject and increasing the utility of raw material from local content and develop the value added in the future. This paper outlines the results of the research conducted on the industries under CSR programme, it was found that the CSR program by Pertagas was effective in reducing product reject and give good contribution in spread the local product into the market, either local and national area as shown by ANOVA test. The main finding from the study proved that suitable program of CSR was give positive contribution on quality improvement.