MEASURING PUBLIC SATISFACTION LEVEL OF EAST JAVA FOOD SAFETY AUTHORITY IN TERM OF SERVICE PERFORMANCE

The main purpose of this study is to determine the level of community satisfaction with the service perfomance of Food Safety Authority in East java (OtoritasKompetenKeamananPangan Daerah). Public satisfaction survey is one of the instruments used to measure the level of the service perfomance in the public service providers. Communities are given the opportunity to involve in an objective and periodic appraisal of the perfomance from the public services. Guided by the regulation of Ministry of Empowerment of State Apparaturs an Beaurocracy Reform number 14 year 2017 about the guidance of survey in public satisfaction towards the public service. There are 9 elements of community satisfaction which serve as service perfomance parameters in OKKPD. Public satisfaction survey is a comprehensive measurement of the activities on the level of satisfaction derived from the measurement result of public opinion in obtaining services. The measurement of the level of public satisfaction has been done in East Java Food Safety Authority (OtoritasKompetenKeamananPangan Daerah) around April ? Mei 2018 , with method of randomly distributed questionnaire sampling to 59 respondents to obtain primary data. The results of data processing show that the perfomance of the public services in East Java Food Safety Local Authority (OtoritasKometenKeamananPangan Daerah) after the survey has been done, are 85.60 which also could be described as B or Good grading level in term of quality of service.