TRANSACTIONAL ANALYSIS EGO STYLES: A COMPARATIVE STUDY OF EMPLOYEES OF STATE BANK OF INDIA AND ICICI BANK

Individuals, irrespective of their biographical, academic and professional qualifications, exhibit themselves to the external world, from either one of the psychological states-parent, adult and child at a point of time. These psychological states manifest themselves in individuals from either an effective or ineffective mode. This may affect their interaction with others positively or negatively. This reflects in their performance in various domains of life, inclusive of the same in their work life as well. The study aims to find the predominant ego styles of employees in two of the country's leading banks: ICICI and State Bank of India. It serves as a useful model for organizations to be aware of the psychological states of employees which influence the performance of employees. The study was conducted in the banking sector (a SBIand a ICICI Bank). The primary constituent of success in an organization is its human interface and it largely depends on their interactive ability with clients as well as among themselves. This has necessitated the researcher to analyze the predominantly manifested ego styles among employees. These ego styles influence the performance level of the individual employees to a large extent.