Key Competencies in Sustainability: Assessment of Innovative Factors Influencing the Development of Human Resources in Health Care System

This study presents the review of the innovative solutions for sustainability in human resource management. It demonstrates a discussion issue -how the development ofemotional and social intelligence (E&SI) as a key competence for sustainability can reveal new opportunities for improving the achievements of human resources in health care. Answers are sought through the creation and implementation of a methodology for studying the impact of E&S intelligence as a factor for enhancing the professional competence of physicians. Design/methodology/approach:The paper research design is qualitative and quantitative analysys and characterization of medical work as well as theinfluence of E&SI on revealing the possibilities for individual and organizational change. The assesment is viewed as part of the sustainable development of human resources. A methodological tool (questionnaire) has been developed to identify and evaluatethe possibilities for enhancing the results of medical work through the development of a key competence -the emotional and social intelligence of the physicians in order to improve their individual economic, medical and social results, and hence the organization, in which they work. Findings: After conducting a social experiment in two treatment clinics in Bulgaria and carrying out 360-degreeinterviews with the managers (100% of the management staff of the two clinics), doctors (80% of doctors in both clinics) and patients (8% of the lying patients) presented evidence of the importance of key competences -E&SI, as an innovative factor for improving the human resources performance in the medical organizations. In order to prove the sustainability of thekey factor, indicators for comparative analysis of the results from applying a methodology assessing the impact of E&SI on improving the medical doctors’ integrated competence have been systematized and classified. Research/practical implications:The applicability of the proposed methodological approach and methodology was confirmed by the interviews with the target groups (in the last trimester of 2016) and the social experiment (October 2016 -September 2017). The place of the research is the Pnevmotipsi Clinic in Ruse and Pleven -Bulgaria. The results are summarized and the possibilities for increasing the individual professional competencies of the medics have been demonstrated by increasing the E&SC as a key factor for the sustainability of the investigated health institutions. The paper provides evidence that the proposed key competences could be used for further research on sustainability issues of the organizations. Originality/value: Firstly, empirical evidence is applied to measure E&SI impact on the integrated competence of doctors by a "360° questionnaire evaluation"through an own questionnaire based on Goleman's competency model in real hospital care organizations. A complex adapted model for E&SI as an innovative factor in the sustainability management has been appraised by comparing the results by elements of the integrated competence model and the indicators of their activity for establishing organizational change in the hospitals observed