Using an Innovative Model to Automate an Efficient Taxi Dispatching System in Mauritius

The world is rapidly changing with the introduction of innovative technologies to meet the ever-changing demands of consumers. This research focuses mainly on the study of the actual taxi system in Mauritius to manage their everyday activities in an efficient way to earn a good and a decent earning. With over 6000 drivers in Mauritius, this has caused a major issue in the transportation sector. According to the survey conducted in Shanghai, China, the percentage of empty miles ((total miles-service miles)/total miles) for taxi is 32%, while the waiting time for passenger may extend more than 1 hour in the rush hours at the worst. The taxi employed under this actual system is rarely capable of reaching the customers in the shortest possible time. This is an exigent problem actually confronting current taxi systems. Thus, an alternative Interactive Taxi dispatching system is proposed, whereby the system will be fast and cost effective to transfer the customer's request from the operator to the most suitable vehicle. This dispatch ensures that customers are served within the shortest time, resulting in satisfying customer's demands. Since existing taxi system are working manually, there is a need to have automatic taxi trip system which would be easy and efficient. [14] Therefore, the aim of this paper is to research the pertinence of the use of an Interactive Taxi Dispatching System as an alternative mode for taxi drivers to easily be connected with their riders.