THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND ITS EFFECTS ON SUSTAINABLE ORGANIZATIONAL PERFORMANCE: A STUDY OF HRM PRACTICES WITHIN NIGERIA'S E-COMMERCE INDUSTRY

The discussion in his article focuses on the measurement of the strength and reciprocity of the relationship between knowledge management and its effects on sustainable organizational performance. In theory, organizational performance can be summed up in the idea of competitive advantage or success of the company, which, in turn, is best achieved through experience in knowledge management. The problem is that the complexity of HRM practices needed to understand this relationship means that the method has to be approached and evaluated particular to the new tech industry. As such, it remains a work in progress each time, especially considering that the Nigerian e-commerce industry is still young, and the companies can still work on inventing new ways to be competitive in their environment. Using both quantitative and qualitative criteria to examine e-commerce in Nigeria, the findings show the need for non-financial measures of performance to complement conventional financial measures. The implications are that, by examining the various indicators on which the promoters-managers rely to assess their performance, the results of this article can urge the institutions to better refine and improve the specific means of assistance and evaluation of the performance of the companies.