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A STUDY ON VARIOUS INNOVATIVE PRACTICES INCORPORATED BY THE FRONT OFFICE DEPARTMENT & MEASURING THEIR IMPACT ON GUEST SATISFACTION WITH RESPECT TO THE WESTIN GURGAON, NEW DELHI HOTEL
Journal: International Journal of Advanced Research (Vol.6, No. 10)Publication Date: 2018-10-02
Authors : Akshay Nain Abhimanyu Awasthi; Kunal Seth.;
Page : 578-580
Keywords : innovative practices front office department guest satisfaction retention loyalty;
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Abstract
The research paper focuses on finding the various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel and measuring their impact on guest satisfaction comprehensively. Based on the findings, it is found that there is reasonable positive & healthy impact of various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel on guest satisfaction, retention & loyalty.
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