Complaint Handling Ticketing Application Web Based Using Codeigniter Framework (Case Study at PT Indosat Ooredoo Tbk Jakarta)

With the development of fast internet-based technology, cellphones are becoming widely used in everyday life. Short messages also play the most important role in our daily lives, mobile users can get information on time and comfortably via SMS. The SMS Gateway system is utilized by GSM SMS services. The system can be used by SMS from anywhere covered by GSM services. the system can also be programmed to send specific SMS to a predetermined number of conditions. SMS has made a big impact on the way of communication. People prefer SMS for messaging and for information exchange. The purpose of this study is to create a web ticketing based application that is integrated with the SMS Gateway as Indosat customer complaints services, especially the internet or bad signals. CI (CodeIgniter) is a framework that is used to create or develop a web-based application in a more systematic way that is compiled using the PHP language (Hypertext Preprocessor). In the CI there are several types of classes in the form of libraries and helper. Both function to help programmers in developing their applications. The CI work structure starts from the browser that will interact through the controller. By using SMS as a complaint service feature, customers can easily report their complaints regarding network problems because the web ticketing system can be integrated with an SMS Gateway that can transfer SMS to tickets, and can make it easier for CS to respond to complaints tickets.